Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a newcomer or a seasoned player, these steps will help you navigate the process smoothly.
Getting Ready
- Check your internet connection: A stable connection prevents interruptions during gameplay or transactions.
- Validate your email and phone number: Most platforms require verification before withdrawals.
- Set a budget: Decide on a deposit amount that fits your entertainment funds.
- Read the terms: Pay attention to wagering requirements and game contribution percentages.
- Install two-factor authentication (2FA): Add an extra layer of security to your account.
- Have your ID ready: Prepare a government-issued ID, proof of address, and payment method screenshots for KYC.
Creating Your Account
- Visit Level up and click the Sign Up button.
- Fill in your email, username, and password. Use a strong password combining letters, numbers, and symbols.
- Select your preferred currency and timezone.
- Agree to the terms and conditions after skimming them.
- Check your inbox for a verification email; click the link to activate your account.
- Log in and go to the profile section to complete KYC: upload your ID, proof of address, and perhaps a selfie.
- Deposit funds using a method from the Banking section below.
Wagering Calculation
Understanding wagering requirements is crucial to estimate your expected losses. Suppose you claim a 100% deposit bonus of $100 with a 30x wagering requirement on the bonus amount. That means you must wager $100 × 30 = $3,000 before withdrawing any winnings from the bonus. Not all games contribute equally. Slots often contribute 100%, while table games may contribute only 10% or less. The formula for effective wagering requirement is:
Effective Wagering = (Bonus × Wagering Multiplier) / Game Contribution %.
For example, if you play slots (100% contribution), you need to wager $3,000. If you play blackjack (10% contribution), the effective requirement becomes $3,000 / 0.10 = $30,000 — a huge difference. The expected loss is based on the house edge. For slots with a 96% RTP (house edge 4%), the expected loss is $3,000 × 0.04 = $120. For blackjack (99.5% RTP, house edge 0.5%), the expected loss on $30,000 wagered is $150. Always check the game contributions in the bonus terms.
Security
Level up casino uses 128-bit SSL encryption to protect data transmissions. Always enable 2FA via an authenticator app (not SMS) for login. The platform performs mandatory KYC verification before any withdrawal — this prevents fraud and ensures your identity is safe. Never share your password or click phishing links. For responsible gambling, set deposit limits and cool-off periods in your account settings.
Banking & Payments
| Payment Method | Deposit Min/Max | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | $10 – $5,000 | 3–5 business days | None (casino covers) |
| Skrill | $10 – $10,000 | 24 hours | None |
| Neteller | $10 – $10,000 | 24 hours | None |
| Bitcoin | $20 – $50,000 | Up to 12 hours | Network fee may apply |
| Bank Transfer | $50 – $100,000 | 5–7 business days | May vary |
Most e-wallets and crypto are fastest. Note that if you are playing from a region with a Curacao license, winnings may be subject to local income tax — consult a tax advisor.
Fix It Fast
- Login failed: Clear browser cache or try a different browser. Use “Forgot Password” to reset.
- Withdrawal pending: Ensure KYC is fully approved. Check if you met wagering requirements. Contact support after 48 hours.
- Bonus not credited: Verify you opted in and used the correct bonus code. Wagering contribution may be at 0% for certain games. Important: Contact live chat immediately if it does not appear within 15 minutes.
- Game crashing: Update your browser or enable WebGL. For mobile, use the progressive web app (PWA) from the browser menu.
- Verification stuck: Upload clear, high-resolution documents in JPG or PNG format. Ensure all four corners are visible. If rejected, wait for an email with specific instructions.
Worth Knowing
Game choice affects your return. Slots with the best RTP include Blood Suckers (98%), Jackpot 6000 (98.9%), and Starmania (97.9%). Table games like European Blackjack (99.5% with optimal strategy) and Pai Gow Poker (98.1%) are favorable. Avoid games like Baccarat (lower contribution) and scratch cards (RTP often below 90%). Always check the game rules for contribution limits.
Quick Answers
How long does a withdrawal take?
E-wallets usually within 24 hours, credit cards 3–5 days, and bank transfers up to 7 days after KYC approval.
What is a wagering requirement?
It is the number of times you must wager bonus funds before withdrawing any winnings. For example, 30x bonus means you must bet 30 times the bonus amount.
Is the platform safe for real money play?
Yes, it uses SSL encryption and requires KYC verification. Always enable 2FA for extra security.
Can I play on my mobile?
The site is mobile-optimized and supports progressive web app (PWA) installation from the browser menu for a native-like experience.
Why is my bonus not showing?
You may need to opt in or use a bonus code. Some games are excluded from bonus play; check the terms.
What happens if my connection drops during a game?
Most bets are saved; you can resume after reconnecting. For live dealer games, the round continues and results are posted.
Do I pay taxes on winnings?
If the casino holds a Curacao license, you may be responsible for reporting and paying local taxes. Consult a tax professional.
How do I set deposit limits?
Go to account settings > responsible gambling and set daily, weekly, or monthly limits.
What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the email reset link.
By following this guide, you reduce friction and focus on enjoying the games. Remember to gamble responsibly and treat each session as entertainment. Good luck!