Many players have questions about Mystake before they deposit their first euro — here are the honest answers.

What You Need First

• A stable internet connection and a modern browser (Chrome, Firefox, or Safari). The platform is fully mobile-optimised, so no app download is required.
• A valid email address and a phone number for account verification.
• At least one government-issued ID (passport, driver’s licence, or national ID card) in case of KYC checks.
• A payment method that supports online gambling transactions — Visa, Mastercard, Skrill, Neteller, or cryptocurrency.
• Be at least 18 years old (or the legal gambling age in your jurisdiction).
• Make sure you understand local tax laws: winnings from Curacao-licensed casinos may be subject to income tax in your country, unlike MGA or locally licensed operators.

Step-by-Step Sign-Up

1. Visit the casino’s homepage via Mystake — click the bright “Sign Up” or “Register” button.
2. Fill in the registration form: provide your email, create a username, and set a strong password (at least 8 characters with uppercase, lowercase, and a digit).
3. Select your preferred currency and enter any bonus code you have (if available).
4. Agree to the terms and conditions — we recommend quickly scanning the bonus wagering requirements.
5. Verify your email by clicking the link sent to your inbox, then log in using your new credentials.
6. Complete the account profile: add your full name, date of birth, address, and phone number. This speeds up future withdrawals.

Calculating Your Bonus

Let’s work through a realistic example. Assume the platform offers a 100% welcome bonus up to €500 with a **40x wagering requirement** on the deposit + bonus amount.

• You deposit €100.
• The casino matches it with €100 bonus.
• Your total playable balance = deposit + bonus = €200.
• Wagering requirement (WR) = (deposit + bonus) × wagering multiplier = (€100 + €100) × 40 = €8,000.

Important: To withdraw any winnings, you must wager €8,000 in eligible games. Slots typically count 100% toward wagering, while table games may count only 10–20%.

Now factor in the house edge. If you play a slot with an RTP of 96% (house edge 4%), the expected loss over €8,000 wagering is:

Expected loss = total wagered × house edge = €8,000 × 0.04 = €320.

Since your total deposit + bonus is only €200, you statistically need a lucky streak or additional deposits to meet the WR. Always treat the bonus as a chance to extend play, not a guaranteed profit.

Licence & Player Protection

The casino operates under a Curacao eGaming licence (sub-licence from Antillephone N.V.). This means basic player protection is in place: funds are held in segregated accounts, and the RNG is tested by independent auditors like iTech Labs. However, Curacao licensing does not offer the same level of consumer redress as the UKGC or MGA. If a dispute arises, you can file a complaint with the Curacao Gaming Control Board. For European players, note that winnings from Curacao-licensed casinos may be taxable in your home country — consult a local accountant.

Payment Methods

You can choose from traditional fiat options and cryptocurrencies. Deposits are instant; withdrawals vary by method.

• Credit/Debit Cards (Visa, Mastercard) – deposit instant, withdrawal 3–5 business days.
• E‑wallets (Skrill, Neteller) – deposit instant, withdrawal 1–24 hours after approval.
• Cryptocurrencies (Bitcoin, Ethereum, Litecoin) – deposit confirmed within 10–30 minutes, withdrawal processed within 1 hour typically.
• Bank Transfer – deposit may take 1–3 days, withdrawal 3–7 business days.

Good to Know

Here is a quick comparison of deposit and withdrawal speeds for popular methods:

Note: Withdrawal times start after the finance team approves the request. Pending status often lasts 12–48 hours before processing begins.

When Things Go Wrong

• Forgotten password: Click “Forgot Password” on the Mystake login page, enter your email, and follow the reset link.
• Withdrawal pending for days: First check if you have met all wagering requirements. If yes, contact live chat — provide your account ID and the withdrawal reference.
• Document rejected during KYC: Ensure the photo is clear, all four corners visible, and no glare. The name on the document must exactly match your account profile.
• Bonus not credited: Re-read the bonus terms — some require a minimum deposit or a specific bonus code. If you qualify, take a screenshot and send it to support.
• Game not loading: Clear your browser cache, disable ad-blockers, or try a different browser. The site is also available as a PWA — launch it from your browser’s “Add to Home Screen” menu.
• Account locked after multiple login attempts: Wait 30 minutes and try again from a different IP if possible. Then reset your password.

Players Ask

How long does the identity verification process take?

Typically 24 to 48 hours after you submit your documents. During peak times it may take up to 72 hours.

Can I play on my phone without downloading anything?

Yes, the casino is fully mobile-optimised. You can access it through your smartphone browser and even add it as a progressive web app (PWA) for a faster experience.

What is the minimum deposit amount?

The minimum deposit is usually €10 or equivalent in your chosen currency, though cryptocurrency deposits may have a higher minimum (e.g., €20 worth of BTC).

Are my winnings taxable?

It depends on your country of residence. Because the casino holds a Curacao licence, your home country may treat gambling winnings as taxable income. We recommend consulting a local tax advisor.

Is there a loyalty programme?

Yes, the platform offers a multi-tier VIP programme. As you wager real money, you earn comp points that can be exchanged for cash or free spins. Higher tiers unlock faster withdrawals and personal account managers.

Can I set deposit limits to control my spending?

Absolutely. In the account settings, you can set daily, weekly, or monthly deposit limits. You can also activate a cool-off period or self-exclusion if needed.

What happens if I close my browser during a game?

Most games save your progress automatically. When you log in again, you can resume the same session. For live dealer games, your bet may time out after a few minutes, so stay connected.

How do I withdraw my bonus winnings?

First, ensure you have met the wagering requirement. Then go to the cashier, select “Withdrawal”, choose your method, and enter the amount. The casino may require a minimum withdrawal of €20 for e-wallets and €50 for bank transfers.

Does the casino support cryptocurrency deposits?

Yes, Bitcoin, Ethereum, Litecoin, and several other altcoins are accepted. Crypto deposits are processed without fees and typically arrive within 10–30 minutes.

Always gamble responsibly. Set a budget, never chase losses, and treat casino play as entertainment — not a way to make money. If you have any further questions, the support team is available 24/7 via live chat and email.